Refund Policy

At Maryland State Concession Company, we strive to provide quality products and dependable service for healthcare, institutional, commercial, and individual customers.

Returns

We accept returns of eligible new, unopened, and unused items within 30 days of delivery.

To be eligible for a return:

• Products must be unused, unopened, and in original packaging

• Items must be in resalable condition

• Proof of purchase is required

• Return authorization may be required prior to return shipment

Customers are responsible for return shipping costs unless the return is due to:

• Incorrect item received

• Damaged product

• Shipping error caused by our company

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items are non-returnable and non-refundable once shipped:

• Incontinence products

• Opened nutritional drinks or supplements

• Opened consumable healthcare products

• Personal care items

• Clearance or final sale items

• Products marked non-returnable

We reserve the right to refuse returns that do not meet these conditions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 business days of delivery at:

procurement@mdstateoperations.com

Please include:

• Order number

• Photos of the product and packaging

• Description of the issue

Exchanges

Eligible unopened items may be exchanged based on product availability.

Refund Processing

Approved refunds are typically processed within 5 business days after the returned item is received and inspected.

Refunds are issued to the original payment method used at checkout.

Contact

For return requests or questions regarding this policy, please contact:

Maryland State Concession Company
procurement@mdstateoperations.com